Course terms and conditions
Welcome to the 8777 IELTS / SureScore System courses! We’re absolutely thrilled to have you join us. As we embark on this learning journey together, we want to ensure that you have a positive and rewarding experience. Please take a moment to read and embrace the following friendly terms and conditions:
1. We kindly request that you submit all homework and assignments within the specified time frame. Don’t worry if there’s a slight delay, but try to complete them as promptly as possible. This way, we can provide you with valuable feedback and checking within 2-3 days.
2. We understand that waiting for feedback can be exciting. Rest assured that our dedicated teacher will do her best to check your written tasks within 2 to 3 working days (excluding weekends).
3. Our team is here for you, Monday to Friday, from 8:30 AM to 10:00 PM. We value your weekends and want you to enjoy them fully, so Saturdays and Sundays are our non-working days. In case you reach out to your teacher during the weekend, she will make sure to get back to you by Monday.
4. During live lessons, we believe in flexibility and understanding. If you’re running a few minutes late, don’t worry! Your teacher will wait for a maximum of five (5) minutes before proceeding with the lesson. If, unfortunately, you miss a lesson, we’ll send you a recording so you won’t miss out. Plus, you’re welcome to join another batch for makeup lessons at no extra cost.
5. For speaking tests, we want you to have the best experience possible. Your teacher will wait for a maximum of three (3) minutes before ending the session. However, if you happen to miss a speaking test, don’t worry! You can always book another one to showcase your skills.
6. Consistency is key in your language development. We encourage you to stay committed and complete your grammar and vocabulary homework regularly, as outlined in your study plan. This will greatly contribute to your progress.
7. Your speaking skills are equally important, and we encourage you to book one (1) speaking test every seven (7) days. If you’ve taken a CELPIP course, we encourage you to record one (1) full speaking test every 10 days. This will give you the opportunity to practice and refine your speaking abilities.
8. If you’re on an installment plan and haven’t paid the full fee yet, please note that there may be a fee increase in the future. However, if you wish to continue your lessons later, we’ll expect the adjusted fee for your ongoing learning journey.
9. To ensure fairness and effective support, please keep your installment payments up to date. If an installment becomes overdue (after a 3-day grace period), access to our WhatsApp groups, live lessons, study materials, and study plan may be temporarily suspended. Let’s work together to keep everything running smoothly.
10. Upon payment of the first installment, you’ll gain access to study materials, the study plan, WhatsApp groups, and live lessons. Enjoy these valuable resources throughout the first three weeks of live training!
11. When it comes to written tasks, we want to provide you with the best guidance. To achieve this, we kindly ask that you avoid sending more than one essay, letter, or report within a 3-day period. Take your time to review the teacher’s suggestions and incorporate them into your next written task. You’ll see improvement with each assignment!
12. Your learning experience with us is unique, and we want to protect it. Therefore, we kindly request that you refrain from sharing any of the materials or lessons provided with anyone else. Let’s keep this journey exclusive to our wonderful community!
13. We understand the value of recording lessons for your personal reference. With your teacher’s permission, you’re welcome to record lessons through Zoom or Meet. However, we kindly ask that you respect our policies and refrain from sharing these recorded lessons with others.
14. Celebrate your achievements with us! Please share your Test Report Form with your teacher once you receive your results. We’re eager to celebrate your progress and offer any further guidance you may need.
15. Our “SureScore Challenge” guarantees your satisfaction. We’ve designed this step-by-step program to ensure your success. If you didn’t achieve the desired score, we offer a refund that includes a full refund of your course fee and full payment for the IELTS or CELPIP exam. We want to make sure you feel confident and supported throughout your journey. Please note that meeting a few conditions, such as completing homework, regular essay submissions, and booking speaking tests as per the study plan, is necessary to qualify for the refund. We believe in you and your potential!
a. We believe in the power of consistent effort, so we kindly ask you to provide proof of completing your homework by updating your Study Plan. Don’t worry, we’ll give you enough time to complete it! Your study plan will be checked, and we expect all homework to be done within the specified timeframe. Of course, if you encounter a medical or family emergency (with proof), we understand and will make appropriate accommodations.
b. Writing assignments play a crucial role in your progress, so it’s important to regularly submit your essay, letter, report, email, or survey. Aim to complete at least one writing assignment every 4-5 days, once you’ve covered all the writing Task 2 and/or Task 1 lessons. Again, in case of a medical or family emergency (with proof), we’ll make sure to consider your circumstances.
c. We value your speaking skills, which is why we encourage you to book one speaking test every 7 days. For CELPIP preparation, this means recording one full test every 10 days. By maintaining this regular schedule, you’ll enhance your speaking abilities and boost your confidence. However, if you face a medical or family emergency (with proof), we’ll be understanding and accommodate accordingly.
d. We want you to improve your English skills, so we ask that you work judiciously on and demonstrate improvement on each feedback point you receive when you submit any homework or tests. It’s best to maintain a book or digital document of sorts. The teacher will also help you in finding any materials, books, videos, etc., that you may need!
If, for any reason, you’re unable to meet these criteria, please don’t worry. We’re here to support you. You’ll still be given a free place in a new batch of your choice. However, refunds will not be issued in such cases.
On the other hand, if you successfully meet all the criteria mentioned above, we’re thrilled to offer you a refund within 24 hours of your request. This refund will be credited to your bank account promptly (within 24 hours). Please note that this offer is also valid for those who have opted for installment payments. However, this offer does not apply to people who have requested a discount from the initially quoted price via WhatsApp, text, or email.
16. If you haven’t started your lessons yet, don’t worry! We understand that circumstances may change. Within 72 hours of making the fee payment, you can request a full refund. However, please note that the refunded amount will not include the materials development fee if you’ve already accessed your study materials and study plan. We want to ensure fairness for everyone.
17. If you decide to request a refund after taking a few lessons, we’ll process it with a per-lesson deduction based on a friendly rate. The normal per-lesson rate is INR 1500. However, if you’ve already received essay corrections, a slightly higher per-lesson fee will be applied.
18. For international refunds, a small processing fee of INR 1500 will apply. Domestic refunds carry a processing fee of INR 200. We appreciate your patience and cooperation in processing your refund.
19. To ensure fairness and timeliness, we have a specific timeframe for refund requests. Refunds cannot normally be processed after 15 months from the date of enrollment or one month after receiving your exam results.
20. Our Agreement is governed by the laws of the Republic of India. We’re here to support you within the legal framework of our country.
21. In case of any disputes or differences arising from this Agreement, we kindly ask for your understanding that the exclusive jurisdiction of courts in Mumbai will apply.
22. Your experience matters to us! We would greatly appreciate it if you could share your valuable experience with the teacher. Whether through text or video format, your feedback may be published on the 8777IELTS blog, Instagram, or Facebook page. Your privacy and identity will be protected upon request, ensuring a safe and encouraging environment for all.
23. We understand that life happens, and sometimes you may need to cancel a one-on-one lesson. We kindly ask that you only do so in the case of work, health, or family emergencies. We want to ensure that you receive the full benefit of these valuable personalized sessions.
24. Speaking test dates and times may occasionally need to be adjusted based on the teacher’s schedule. We appreciate your flexibility and understanding in such cases. We’ll make sure you receive the attention and guidance you deserve.
25. Your progress is essential to us! To better support you, please track your daily/weekly progress in the table provided in your study plan file. Your teacher will use this information to measure your progress and guide you effectively. Remember, consistent effort leads to remarkable results!
26. We understand that life can sometimes throw unexpected challenges our way. In the case of classwork activity-based homework, if it’s submitted more than 2 weeks late, it will not be checked. However, we want to assure you that we’re compassionate and accommodating. If you encounter a medical reason or a family emergency-related reason that caused the delay, please let us know, and we’ll make suitable arrangements.
27. We’re committed to supporting you even beyond the initial course period. Therefore, any essay and letter/report corrections, as well as speaking tests included in your course, will remain valid for 15 months from the start of the course. Even after this period, you can still submit assignments. We’re happy to allow you to submit one essay AND one letter/report/ or, in the case of CELPIP, one email or survey, and for both IELTS and CELPIP prep, and do one speaking test each month following the 15-month period from the start of your lessons. Please keep in mind that assignments will take 1-2 weeks to be checked during this extended period.
28. Protecting our intellectual property is important to us, and we appreciate your understanding in this matter. In order to retain control over our teaching materials, resources, and teaching methods, we reserve the right to limit access to our WhatsApp groups and any shared materials if we discover that a student or former student is associated with a competing organization or business offering similar services. We believe in creating a supportive and unique learning environment for our students.
Starting your lessons signals your acceptance of these terms. We’re excited to guide you on your language-learning journey and help you achieve your goals. If you have any questions or need further clarification, please don’t hesitate to reach out. Let’s make this a remarkable experience together!
For any concerns:
Contact your teacher Shrishti: +91 7666 212 414
Contact the CEO: firstname.lastname@example.org
All terms and conditions are subject to change, from time to time, at our sole discretion.
Last updated: 12 July 2023